Frequently Asked Questions

Ordering/Payments

 

What currency does your site use? 

We will process your payment in your local currency. There are however some limitations and special cases in which we will have to charge your card in EUR. In those cases, the conversion is handled by your financial institution.

 

What payment methods are accepted? 

  

We accept Visa, Mastercard, American Express, Maestro and CB, cards issued that do not carry one of these logos will not be accepted

 

 When will my order ship?

 

Most orders ship out within 1-2 business days of ordering pending availability and credit verification, excluding weekends and holidays. Please allow an additional 2-3 processing days during sale periods.

Expedited orders will be shipped the same day if placed before our cut off time of 12PM. We do not ship on the weekend or France holidays, and we do not offer Saturday delivery for expedited shipping. Le diX is not responsible for delays due to local disruptions.

 

Order Verification

 

All orders may be subject to order verification. This is to ensure the protection of our customers; we want to ensure that every order that ships was authorized by the cardholder. If we put your order on hold, we will reach out immediately to ensure there are minimal delays in processing time. 

 

Do you have an option for Gift Wrap or Gift Messages?

 

Unfortunately, at this time we do not have this as an option, but we are working towards offering this very soon!

 

How should I choose the best size for me?

 

We have size guides for each of our brands that serves as general guidelines to help you find your size at Le diX. We have a wide range of silhouettes and product categories so each style will have different exact measurements. If you have any questions about a specific styles measurement you can always contact us and we will be more than happy to help you find your perfect size. You can email us at hello@ledixconcept.com with any questions. Please include your bust, waist and hip measurements so we are able to help as efficiently as possible.

 

What if I need to change or cancel my order?

 

Once an order has been placed, we’re unable to make any changes. You can request to cancel your order so you can place a new order with any changes you need. To request to cancel your order, please contact us at hello@ledixconcept.com  as soon as possible and be sure to include your order number in this request. We’ll do the best we can to help you cancel before it ships, however we do process orders fast, and once your order ships we cannot cancel it at that time.

 

What is the status of my order? 

 

Once you have received your shipping confirmation e-mail you can click on the tracking link provided to see the status of your delivery. Please note it can take up to 24 hours for tracking updates to appear. Any information about backordered or cancelled items will be included in a separate email.

 

What if I receive a damaged item?

 

We hope this doesn’t happen to you, but if it does (our apologies in advance) contact us right away at hello@ledixconcept.com  and we will get it taken care of for you! 

 

What if my package is lost?

 

If your package gets lost in transit, please send us an email right away at hello@ledixconcept.com . We will file a claim and do what we can to take care of it as quickly as possible.

*Please note: If a package has been delivered to the correct shipping address that was provided at checkout, we cannot be held responsible for those lost or stolen packages.

 

Gift Cards 

 

Where can I purchase a Le diX gift card? 

 

Le diX gift cards are currently available for purchase in store only. We are currently working on making it available on our website. Gift cards are currently only available in France.

 

Where can I use my Le diX gift card?

 

Any gift card purchased at le diX is only valid in store or on our website.

 

Do gift card purchases expire?

 

Gift cards that are purchased at Le diX  do not have an expiration date. However, any gift card/store credit that is given as a result of a merchandise return has an expiration date of 1 year from the date it was issued.

 

I purchased a gift card, am I able to return it?

 

Unfortunately, all gift card purchases are final sale.

  

Returns & Exchanges 

What is your return policy?

For instore purchase you have 14 days from the day of purchase. For online orders you have  14 calendar days from the day you receive your order to postmark your item(s) for return. Your refund will be credited to the same form of payment used to make the purchase.

 

We accept returns on item(s) in new condition with original tags attached, unworn, unwashed and free of any alterations for a full refund (minus shipping costs). All item(s) being returned must also be accompanied by the original packaging, All swimwear must be returned with sanitary strips in place.

Any item(s) marked final sale are not eligible for refunds, store credit or exchange.

 

What if my return is past the 14 days? 

 

Any returns postmarked more than 14 days from the delivery date or in store purchase are ineligible for return and will be automatically shipped back to the customer upon receipt at our warehouse.

 

Does my store credit from my return expire? 

 

Yes, any store credit issued for a return has an expiration date of 1 year from issue date.

 

What if I need to exchange for a different size or color? 

 

For instore purchases you can do so by coming in store for the exchange. We do not offer direct exchanges for online orders. If you would like to exchange something for a different size or color, please return the original item(s) for a full refund and place a new order.

 

When will I get my refund?

 

Once we receive your return, please allow 3-5 business days for your return to be fully processed. Once your return has been processed, please allow an additional 5-10 days for your bank to post the refund to your account. We can only issue credits back to the original form of payment. Once the return has been processed we will send you an email so you know it’s on its way.

 

How do I return my order from within France?

 

If you need to return a product please send us an email to hello@ledixconcept.com and we will issue a pre-paid label.

All shipping paid is non-refundable.

*Please note: during sitewide promotional sales (ex: The Anniversary Sale) we do not provide pre-paid return shipping labels. 

How to send back:

  1. Add all unwanted item(s) to box.

  2. Stick the pre-paid shipping label on box OR your preferred shipping label.

  3. Fill out return form (the more specific you are on the reason for return the better! We take your comments into account and it helps us improve).

  4. Include a packing list so we can ensure fastest processing time possible.

  5. Take your return to the closest shipping location or schedule a pickup

 

*Please note: we recommend writing down your return tracking number so you can track the status of the return yourself.

How do I return outside of France?

 

If you need to return a product please send us an email to hello@ledixconcept.com and we will issue a pre-paid label.

All shipping paid is non-refundable.

 How to send back:

  1. Add all unwanted item(s) to box.

  2. Stick the shipping label on box.

  3. Fill out return form (the more specific you are on the reason for return the better! We take your comments into account and it helps us improve).

  4. Include a packing list so we can ensure fastest processing time possible.

  5. Send us the return package using the carrier of your choice. Please declare it as “FRANCE GOODS RETURNING” on your commercial invoice.

*Please note: we recommend writing down your return tracking number so you can track the status of the return yourself.

Lost your return form? Print a new one here !

 

Sale 

 

What does it mean if an item is marked Final Sale?

 

All items that are marked final sale have been marked down in price and cannot be returned for a refund or store credit, or exchanged for a different size, color or style. We do understand that buying Final Sale items can be difficult, so please contact us prior to placing your order if you have any questions regarding sizing, fabric, or fit.
 

Can I return an item marked Final Sale?

 

All items marked Final Sale cannot be returned for a refund or store credit, or exchanged for a different size, color or style. If you send back an item marked Final Sale we will not process this return, once it is received to our warehouse it will be automatically shipped back to you.

 

What if I received a damaged item that was marked Final Sale?

 

We hope this doesn’t happen to you, but if it does (our apologies in advance) contact us right away at hello@ledixconcept.com  and we will get it taken care of for you!

 

I ordered something and now it’s on sale; will you match the new price? 

 

Unfortunately, we do not offer price adjustments for items that have been marked down. We apologize for this inconvenience!

10 Rue de Marignan, 75008 Paris, France

Monday to Saturday 10am to 10pm - Sundays 11am to 7pm 

hello@ledixconcept.com - +33 (0)6 03 45 28 63

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©2020 by Le diX Concept